Privacy Policy.
We respect your privacy and are committed to protecting your personal and business information.
Your Privacy. Our Responsibility.
At Zelivo Spices, we are committed to protecting the privacy and security of our clients, buyers, and website visitors.
This Privacy Policy outlines how we collect, use, store, and safeguard your personal and business information when you interact with our website, contact us, request product information, or engage with our business services.
Information We Collect
We may collect personal and business details when you fill out an inquiry form, request a quote, place an order, or contact us.
The information we may collect includes:
- Full Name and Company Name
- Contact details including Email Address, Phone Number, and WhatsApp Number
- Shipping and Billing Address
- Destination Country
- Inquiry details and product specifications
- Order-related information and communication history where necessary for business purposes
How We Use Your Information
We use the information we collect solely for legitimate business purposes, including:
- Responding to product inquiries and customer requests.
- Preparing and issuing formal quotations.
- Processing orders and coordinating shipments.
- Preparing necessary trade and shipping documentation.
- Communicating updates regarding order status, shipment details, and export schedules.
- Providing customer support and responding to questions.
- Improving our website, products, services, and customer experience.
Data Sharing and Third Parties
We respect the confidentiality of your information. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Where necessary for fulfilling an order or completing legitimate business activities, we may share limited information with trusted service providers and authorities.
These may include:
- Shipping lines
- Logistics providers
- Freight forwarders
- Customs brokers
- Port authorities
- Other service providers required for export/import clearance and order execution
We only share information that is reasonably necessary for the relevant business activity.
Data Security
We implement reasonable and standard security measures to help protect your information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Information submitted through our website is treated as confidential and is handled only for legitimate business purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Cookies
Our website may use cookies and similar technologies to improve website functionality, analyze web traffic, understand visitor behaviour, and enhance your browsing experience.
Cookies are small text files stored on your device by your web browser.
You can choose to accept or decline cookies through your web browser settings. Disabling certain cookies may affect some website functionality.
Your Rights
Subject to applicable laws and regulations, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion or removal of your information from our database where legally applicable.
- Ask questions about how your information is collected or used.
To exercise any of these rights, please contact us using the details provided below.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
We're Here to Help.
If you have any questions about our Privacy Policy, feel free to contact the Zelivo Spices team.
Contact Us